Mission, Vision & Values

Here you can find Helix Hearing Care's mission, vision, and values.

Our mission is to provide the absolute best hearing aids and customer services. The best way to better hearing.
Our vision is to have the most satisfied customers in hearing care retail.

At Helix Hearing Care, our values include:

Customer first:

  • We put our customers at the heart of everything we do

  • We consider our colleagues as customers too and work together to bring the best
    products and services to the market

  • We want to create satisfied customers and make relationships for life


  • We are passionate about helping people hear better

  • We take pride in our work and celebrate our successes

  • We want to make a difference and to go the extra mile


  • We take a long-term perspective in everything we do

  • We provide products and services of outstanding quality, providing industry leading
    benefits and reliability to customers

  • We want to be the trusted, skilled and professional choice in hearing care retail

Team Spirit:

  • We demonstrate initiative in supporting team members and cross-functional groups.

  • We go above and beyond for the organization or team

  • We display a “we” rather than an “I” attitude

  • We promote a “can do” positive attitude

  • We actively demonstrate regard for all stakeholders in decision making

  • We follow up with team members and meet committed deadlines

  • We take an active role in mentoring other team members


  • We are fast-paced and responsive

  • We look for innovative approaches to processes already in place

  • We take initiative to suggest new ideas or services that can bring about concrete positive results

  • We think outside the box to develop improvement solutions