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Hearing aids require regular maintenance, such as adjustments, cleanings, and more thorough repairs. If your hearing aids need repair, contact your nearest HearCANADA clinic.
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Expert Cleaning and Repairs

Expert Cleaning and Repairs

Occasionally, your hearing aids will stop working as well as they should. This could be due to something as simple as parts being blocked by earwax, and a simple cleaning can make them good as new. You may also find that your hearing aids need to be retuned and readjusted to suit your up to date hearing needs. Sometimes your hearing aids may have sustained more serious damage, and they need to be repaired.
If the repairs are simple, such as cleanings and adjustments, our hearing health care professionals can easily perform the repairs at our clinic. Most of the time a thorough clean and check of your  hearing aids resolves hearing aid issues. Sometimes hearing aids need small repairs such as:
  • Changing tubes
  • Changing wax guards
  • Cleaning the receivers
  • Adjusting the sound settings

We repair and clean hearing aids of all makes to keep them working to their full potential. The small repairs can be done at the clinic while you wait. If the damage is more severe, the hearing aids are sent to the manufacturers for repair.

Most hearing aid manufacturers in Canada are located in Ontario. It may take between five to ten business days to receive your hearing aids back from repair. These repairs may be covered by your hearing aid warranty package.

If your hearing aid is not under warranty it may still be repaired by the manufacturer as long as it is not more than 5 years old. Since the hearing aids are made of small electronic pieces we do not recommend that you try to repair your hearing aids yourself. You will likely cause more damage to the hearing aids and it may void your "Loss & Damage" or insurance coverage.

Our hearing care professionals will give you a call when your hearing aids are ready to be picked up at the centre.

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2-year Warranty


All hearing manufacturers include a minimum of 2 year Loss and Damage Warranty on a new hearing aid purchase. You can also purchase extended warranties and protection coverage from clinics like ours.

Request repair services in a centre close to you

Additional Maintenance Services

Hearing Aid Tuning and Adjustments

New hearing aids may need adjustments or extra tuning done when you start to wear the new hearing aids. It is good to remain patient, as it can take time to adapt to wearing hearing aids — your brain will be going through a process of adaptation as it learns to focus and filter sounds that come from the hearing aids.
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Don't be afraid to speak up if something needs to be changed! It is a team effort to make sure your hearing aids work as well as they can to help you. You may also find that, over time, your hearing goes through slight changes. This can lead to your hearing aids not helping as much as they once did. This is why we recommend our clients return for a periodic hearing checkup.

Here are some signs that you might need to come in to make adjustments to your hearing aids:
  • Declining speech clarity
  • Whistling sounds in your ear
  • Volume fluctuations
  • Additional hearing loss
  • Pain or discomfort in or around your ear

Telehearing Care Services

Some of the newest hearing aid models can be equipped with an accessory that allows you to have your tuning and adjustment appointments done remotely. That means you can sit at home, at a café, or while you are traveling as your HearCANADA hearing care professional tunes your hearing aid from our centre.

For our Telehearing Care services, all you need is a reliable internet connection and a smartphone. Some hearing aids will also require an additional programming device. Your hearing care professional will let you know exactly what pieces of technology are required.

These remote appointments are suitable for people who cannot easily visit their local clinic, either due to travel, weather, or mobility concerns. It is also good for people who want to avoid in-person visits due to the COVID-19 pandemic, as long as the service you want can be done remotely.

Some appointments, such as hearing tests, will still need to be done in person. But as long as the appointment can be done remotely and over the phone, we will offer that to you as an option for your convenience and safety.
Troubleshooting tips

Hearing Aid Troubleshooting

Some hearing aid issues are simple enough that they can be fixed at home by yourself or a loved one, as long as you know what to do.
Hearing Aid Maintenance
  • 1.
    Check the battery
    Make sure the battery was inserted into the battery compartment properly. The positive shiny side should be facing upwards.
  • 2.
    Change the wax system
    Change the wax filter on your hearing aids. This will unclog earwax, dirt or debris that may be clogging up the microphone or ports.
  • 3.
    Clean the hearing aid
    Use the brush and wax loop to gently swipe away any dirt, wax or debris near the ports and vents.
  • 4.
    Inspect silicone domes
    When the light colour changes to indicate they are fully charged, you remove the device.
  • 5.
    Inspect the tubing for BTE (behind-the-ear) models
    Change the tubing every three to six months. Call the centre if you notice any debris or moisture clogging the tubing.
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When you have tried cleaning your hearing aids or following some of the basic maintenance and troubleshooting tips and your hearing aids still aren't working properly, you can contact us for our repair services. Whether the repair is simple or complicated, we will do what we can to fix your hearing aids so they perform at their best. If you are in need of our hearing aid repair service, you can contact us to request an appointment at any time.
Request an appointment at the nearest HearCanada location
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Hearing Services

Hearing Care & Hearing Aid Services

Book an appointment to get a hearing test, hearing aids, earplugs, and other hearing services. Find out how we can help you with your hearing health care needs.
Read more about the Hearing Services

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Hearing Aid Maintenance

Hearing aids require regular maintenance and cleaning to perform at their best. We recommend that our clients learn the basics for maintaining their hearing aids, and come to our HearCANADA clinics for the occasional clean and check.
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Hearing Health Guide

Your hearing health is an important part of your life. It is beneficial to know information on hearing loss, tinnitus, and how hearing works so you can be informed.

Hearing Aids

There are different brands and manufacturers of hearing aids that you can choose from. Each of them will offer hearing aids in the same styles and levels of technology, but with their own quality and hearing aid models.

Talk to a Hearing Care Professional in one of our centres.

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You have questions or need assistance?

Call us 1-866-578-0279
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